AI engineering for operators

We build the systems. We don't just recommend them.

Most AI consultants stop at the strategy deck. We build what the strategy describes — custom workflows, integrated CRMs, retrieval systems over your documents, agents that route work between your tools. Engineered for your sector. Deployed in your business. Maintained until they hold.

What we do

One practice. Three surfaces.

Systems & Agents is the core. Digital Foundation is the layer underneath it. Advisory is the work that runs through both. Most engagements touch all three.

The PracticeLive

Systems & Agents

AI engineering for sector-specific operations.

We build the agents, retrieval systems, and operational infrastructure that the rest of the business runs through.

Architecture diagram: inbound messages are classified, then routed. A retrieval layer backed by document intelligence feeds the router with institutional context before each decision.
14:02:18inboundLCL Rotterdam → Halifax, need quote
14:02:19classify→ quote_request conf 0.94
14:02:19retrieve→ rate_card_2025_q4.pdf
14:02:20draft→ ops_queue awaiting human review
See how we build
The Layer Underneath

Digital Foundation

The digital surface AI systems sit on top of. Sites that rank and feed clean data into the stack.

The Frame

Advisory

Direct engagement with leadership — grounded in build experience, not theory.

Working Thesis
Where to grow.
What to stop.
Continue/diagnosis

Who this is for

Builtforoperatorswhotreatthebusinesslikeanasset.

We work with operators who understand that systems should fit the business, not the other way around — and who are willing to invest the time it takes to get the fit right. Most engagements run three to four months. We turn down work that doesn't fit the model.

Sectors

The sectors we've gone deep in so far.

Generic AI consultants treat every business the same. We don't. Each sector we work in has its own operational language, its own compliance pressure, its own version of where the friction sits. We go deep enough to engineer systems that survive contact with that reality — and we expand the roster as we earn the right to.

Supply Chain

Supply Chain

Freight forwarders, logistics providers, customs brokers, and the operators moving goods across borders. Quote routing across modes, compliance tracking against shifting tariff regimes, broker handoffs, and document automation across BOLs, commercial invoices, and customs filings. The work that lives between systems that were never meant to talk to each other.

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Real Estate

Real Estate

Brokerages, developers, and operators managing portfolios at scale. Lead routing across agents and markets, listing infrastructure that holds up across MLS feeds and syndication, transaction workflow from offer to close, and the data hygiene that keeps a pipeline from leaking deals it should have won.

View the system
Construction

Construction

General contractors, subcontractors, and developers running multi-project operations. Bid tracking, RFI routing, submittal logs, change order workflows, and the operational layer that connects the field to the office without spreadsheets in the middle.

View the system

If you operate in one of these sectors, we already speak the language. If you don't, we'll tell you on the first call.

View all sectors

What we build

Engineered systems, not stitched-together tools.

Custom workflows and automations

Built in n8n, Make, or custom code where the platforms can't reach. The connective layer between your tools — routing data, triggering downstream actions, and removing the manual handoffs that compound into hours of lost time every week.

CRM and operational infrastructure

Configured, migrated, and wired into the rest of the stack. Most operators have a CRM. Few have one the team actually uses. We rebuild the data model, automate the inputs, and integrate it with the systems where the real work happens.

Retrieval systems and document intelligence

Vector databases, OCR pipelines, and retrieval-augmented generation over your contracts, SOPs, and historical records. The institutional knowledge that lives in PDFs and shared drives becomes queryable infrastructure the rest of the system can use.

Custom agents

Agents that read inboxes, route requests, draft responses, update records, and escalate what needs a human. Built against your actual workflow, evaluated against your actual data, and deployed with the observability to know when they drift.

Every build is sector-specific. The patterns repeat. The implementation never does.

The problem

Most operational stacks were assembled, not designed.

This is not an accusation. It's the reality of a world that moved too fast, with too little guidance, and too many tools that never fit. Every operator we talk to has at least two of these broken.

01

A site built once, handed off, and forgotten

A consultant built it, invoiced for it, and disappeared. It describes what you do. It never converts the buyers who land on it. That is not a website. That is a brochure with a domain name.

02

Invisible to Google and AI search

If buyers can’t find you through Google or ChatGPT when they’re actively searching, every competitor ranking above you is winning deals you never saw. Invisibility is not neutral — it compounds.

03

Operations running on tribal knowledge

Forms that don’t route correctly. Compliance tracked by memory. The same data entered into three systems. The friction isn’t the team. It’s a stack of tools that were never wired to talk to each other.

04

No data, no feedback loop, no leverage

If you can’t see which pages convert, which queries bring buyers, or where operations break — you can’t fix any of it. And you can’t win a game you can’t see.

How we work

We learn your business before we touch anything.

Most consultants skip this step. Before we recommend a single tool, build a single workflow, or write a single line of code — we sit inside the business long enough to understand how it actually operates.

Month 1

Learn

We sit inside the business before we touch anything. Operations, digital surface, the workflows no one wrote down. By the end of month one we know how the work moves, where the system should sit, and what should be left alone.

Months 2 to 3

Build

We build around your context. Not a template — a system designed for how your business runs. Workflows go live. Search visibility moves. Routing gets wired. The manual work that used to fill a week starts dropping off.

Month 4

Operate

The system runs without us in the room. The team uses it. Results compound. We stay through the first full operating cycle to make sure it holds — and to hand off the documentation, the runbooks, and the access the team needs to own it.

Recent work

Recent work

Real builds for real operators. No case study theatre.

Supply Chain · chorro.com

Chorro

Identity, positioning, and a digital infrastructure built to scale across markets.

View case study

Additional case studies available on request.

FAQ

Frequently asked questions

How engagements start.

A 45-minute call. No deck, no template. We ask what the business actually does, where it breaks, and what's been tried. If we're the right fit, we'll say so. If we're not, we'll tell you that too — and usually who is.